Customer Success Manager – Economic Development Internet Software Company
SizeUp is seeking a Customer Success Manager to onboard new customers and support existing clients. The position will work directly with company leadership, sales, and engineering teams. As a success-focused organization, we are looking for proactive customer interactions aligned with achieving customer goals by helping them drive value from our products.
We are looking for a candidate with some experience (and who enjoys) working in the chamber of commerce, economic development, marketing, and/or small business assistance professions, but would prefer to work for an innovative Internet technology company like SizeUp. We want a person with values aligned with our exciting mission to innovatively use Internet technology and powerful data to create an online platform to empower small business success. We believe in the importance of local small businesses as an economic foundation of the United States.
SizeUp is experiencing success from hiring economic developers that enjoy the profession and want to stay connected to it, but want to seek out employment opportunities in the growing and exciting industry of Internet technology.
Remote Work and 4-day Workweek Option
This position will be remote, and the Customer Success Manager can work from anywhere. Preference will be given to applicants that can work during traditional Central Time Zone hours, although living in the Central time zone is not required. This position will have a 4-day workweek option, if preferred by the candidate.
Job Description
SizeUp offers a turnkey software solution that is remarkably simple to implement for clients from a technical perspective. As such, the implementation process focuses mainly on assisting our customers with training for their staff and partners. It also includes assisting clients with marketing SizeUp to the local business media in their market and local businesses in our clients’ communities. This is primarily accomplished through public webinars and/or web trainings. As such, you should be comfortable speaking both virtually and in-person to larger audiences.
Requirements
Ideal candidate requirements:
Four-year college degree or equivalent job experience
Highly organized and task-oriented
Able to manage multiple client projects at the same time
Self-managing
Excellent people skills
Good at interacting and communicating with people through web meetings, phone, and email
Excellent computer and remote working skills are required as the SizeUp team all work remotely.
Experience with software including email, word processing, PowerPoint, Customer Relationship Management (preferred), and an ability to learn new software.
Chamber of Commerce / Small business assistance/ Membership-based organization
Economic Development / City Planning / Government
Marketing
Fluency in reading, writing, and speaking English
It is preferred that you can read, write, and speak Spanish.
Professional Development Opportunities
SizeUp will grow the professional skills of the Customer Success Manager. The selected candidate will learn:
Marketing, public relations, and implementation strategies
Customer and small business training methods
Interaction across corporate functions: engineering, sales, marketing, finance, and product.
Effective Customer Relationship Management (CRM) online tracking
Startup culture and practices
Software product development
About SizeUp
SizeUp is a Fintech (Financial Technology) Internet service company dedicated to providing powerful business intelligence. We primarily work with economic development, chamber of commerce, power/utility companies, banks, and insurance providers.
SizeUp uses big data to provide small business with market research and business intelligence that are typically inaccessible to them. It helps to level the competitive playing field by providing market research that typically only large corporations can afford. SizeUp delivers analysis using big data, algorithms, supercomputing, and the Internet. Small and medium businesses can use SizeUp to make smarter decisions based on data.
Top executives from Google, Facebook, and Salesforce.com selected SizeUp as the US Dept. of Commerce 1st place award winner for online tools to grow the economy (jury of Sheryl Sandberg, Vint Cerf, and Tim O’Reilly).
SizeUp has been recognized as a global leader in fintech, small business assistance, and Internet technology. It has received numerous awards and recognition including: TechCrunch Disrupt Finalist, SWIFT Innotribe Startup Challenge Showcase Winner, Huffington Post 20 Hottest Bay Area Fintech Startups To Keep Your Eye On, Fintech Finance 15 Silicon Valley Fintech Companies that Every Bank Should Meet, and more.
To Join Our Team
Please send a brief cover letter describing why you think you would be a good fit for this position, a resume (and/or hyperlink to your Linkedin profile), and salary expectation to hr@SizeUp.com.
SizeUp is an equal opportunity employer and does not discriminate. We value diversity because great ideas come from different perspectives coming together. It’s also terrific for many other reasons. We highly encourage women, minorities, LGBTQ, veterans, and people with disabilities to apply.
The people at SizeUp are nice, treat each other well, and are kind to each other. If this describes you, you have the characteristics we want on our team.
For more information about us please visit our website: www.sizeup.com